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Academic Quality and Standards

Your feedback, including the results from the surveys you complete, enables the University to make informed decisions about the changes they make in the future. Many of these changes are made to ensure high academic standards and a high quality student learning experience is in place. Student feedback is integral to the University's internal quality review processess.

Student Voice is about the University really listening to what students are saying. What they need and how to enhance their experience because they are the ones who actually know what it’s like to study with us.

Dr Liz Marr, Pro-Vice-Chancellor (Students)

Quality Monitoring and Enhancement

The Quality Monitoring and Enhancement (QME) process supports and enables faculties to effectively review student performance and experience on modules and qualifications. At every level, survey results and other sources of student voice is collated and considered. Where areas for improvements are identified, the University lets students know what interventions and changes have been put in place and how successful they have been.

One of the ways the University shares this information is through this website and can be found on here: You Said, We Did.

Many of these statements are made available as a direct result of the QME process, ensuring the feedback loop is closed and highlighting that your contributions are valued and make a difference.

You said...

You would like to see examples of the assignments that you are being asked to submit...

We did...

We will work with colleagues across the school to try and get this in place for 2020.

Education, Childhood,Youth and Sport
View more

You said...

You wanted more time to prepare assignments including the end-of-module assessment. Workload was considered too high on one module...

We did...

In modules where this point was raised, break weeks have been incorporated and the assessment strategy has been revised to provide more time. Workload is being revised on one module.

Health, Wellbeing and Social Care
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Periodic Quality Review

A Periodic Quality Review (PQR) is a six yearly review of each of the Open University's curriculum areas and also reviews Validated Provision and Research Degrees. The review is based on a self-evaluation document (SED) of the area under review, which goes through three draft forms. For each draft, the SED is shared for consultation with a variety of colleagues from the area under review, the Faculty (if applicable), the Nations, and other departments, including student representatives.

Each area is reviewed by a panel which includes two panel members from within the OU, an external panel member from another university and a student panel member. The student panel member reviews the SED and the documentary evidence produced by the area under review as a full member of the panel and makes sure that student voice is heard throughout the PQR. More information about the eligibility and selection process for the student panel member is on the PQR SharePoint site.

During the two-day review event, the panel meet with colleagues from the area under review, the wider faculty or unit, the senior management of the Open University, External Advisors, Associate Lecturers and students studying on modules within the curriculum area. Students who meet with the panel are encouraged to talk freely about their experience of studying on modules and qualifications that are managed by the area under review. Their comments are anonymised and are taken forward by the panel into the rest of the meetings with colleagues from across the University.

A student consultative forum will take place for each PQR that will allow questions to be asked of a large group of students from the area under review. A collation of responses will then be provided to the panel for the review event. This aspect of PQR is currently under joint development between AQS and the Student Voice team.

If not resolved during the meeting, student issues or concerns will become recommendations within the panel's report.

The panel report outlines its findings, including commendations and recommendations. The area under review is required to respond to these in the form of an action plan that will state how and when the recommendations will be implemented. The outcomes of the review process are collated after each PQR and published on StudentHome to close the loop.

All panel members including the student panel member are invited to provide feedback on the process which is collated and addressed by the AQS team in the You said… We did section.These are later shared with the Student Voice team and published on the You said...We did page.

At all levels, student voice is an integral part of the PQR process.