You Said, We Did

How your voice has made a difference

Accessibility statement

This page provides an opportunity to see the valuable feedback received from students across a wide range of communication channels, and to see what the OU has done in response.

Please note this video is now a couple of years old so some people no longer have the same title. The current Students Association leadership can be seen on their website.

Choose a topic from the drop-down list below to see how students can have an impact on their university experience and be empowered to help shape the University. Next time you are asked to give your opinion, you know that the OU is taking this feedback seriously and will respond.

Select a topic

You said...
You said Students in Secure Environments (SiSE) could use more support in getting library resources.

We did...
We worked with OUSA and others to develop a student volunteer program designed to help connect SiSE with library resources.
Library
Posted on: 15-Feb-19

You said...
You prefer shorter online library training sessions.

We did...
We introduced new 30 minute sessions.
Library
Posted on: 15-Feb-19

You said...
You prefer to contact the helpdesk using the 'Chat to a Librarian' webchat service.

We did...
We've made this more prominent on each page of the Library website with help available from real people 24/7.
Library
Posted on: 15-Feb-19

You said...
Library Services should be more visible on StudentHome.

We did...
A 'Library' link now appears as a header on StudentHome and the VLE.
Library
Posted on: 15-Feb-19

You said...
You want to be able to save your searches

We did...
We introduced a 'bookshelf' option for Library Search
Library
Posted on: 15-Feb-19

You said...
You said you wanted Wi-Fi when visiting other University Libraries

We did...
We introduced Eduroam Wi-Fi available to OU students visiting any SCONUL University.
Library
Posted on: 13-Feb-19

You said...
You said you’d like to listen to podcasts on your commute.

We did...
We debuted Completely Shelfless, a new podcast series we are trialing covering topics like accessibility, archives, and ebooks.
Library
Posted on: 13-Feb-19

You said...
You would like an introduction to the library earlier in your studies.

We did...
We developed the ‘Being an OU Student’ free course, which includes an introduction to the library.
Library
Posted on: 13-Feb-19

You said...
The website is a bit outdated and difficult to navigate.

We did...
We moved the Careers website to the Help Centre on StudentHome in 2017 and redesigned and reorganised the content. In the next phase in 2018 we will create a more navigable, integrated user experience, and this is already underway following recent student usability testing.
Read more Careers and Employability
Posted on: 01-Apr-18

You said...
It would be useful to have ways of getting careers questions answered more quickly.

We did...
In 2017/2018 we have invested in an expanded team and a new system of processing one-to-one guidance requests. We have halved the average response time for in-depth queries and introduced a much wider range of fast-response services such as live chats and quick query forums.
Read more Careers and Employability
Posted on: 01-Apr-18