You Said, We Did
How your voice has made a difference
This page provides an opportunity to see the valuable feedback received from students across a wide range of communication channels, and to see what the OU has done in response.
Choose a topic from the drop-down list below to see how students can have an impact on their university experience and be empowered to help shape the University. Next time you are asked to give your opinion, you know that the OU is taking this feedback seriously and will respond.
You said...
A centralised skills hub would have an overwhelmingly positive impact on your experience. Having material in one place would enable you to find things easily, and find them again, as and when you need them.
We did...
We are building a centralised skills hub to address the issues you are experiencing (such as findability and duplication). Your suggestions have been used to strengthen the business case for the work.
Student Support Services
Posted on:
You said...
The Module Results Determination Policy should include a plain-English summary.
We did...
The policy has been amended to add a summary. Additionally, we published a separate summary document on the Student Policies and Regulations (SPR) website to provide quick access to the key information.
Posted on:
You said...
You wanted clearer, more practical explanations of how module results are calculated.
We did...
We have added two flowcharts on Help Centre page for one-component of assessment and two-component of assessment that provide an easier overview of the results determination process.
Posted on:
You said...
In the context of the Module Results Determination Policy, terms such as "weighted average" and "rank" are unclear.
We did...
Added the terms to the Definition section and added links from these terms in the policy where it appears first, directly to the relevant definitions, making it easier for readers to access explanations while reading the document.
Posted on:
You said...
You would like personal perspectives and different viewpoints to be valued more in assignments.
We did...
Created space for personal reflection in assignments where appropriate.
Education, Childhood, Youth and Sport
Posted on:
You said...
Communications should be more targeted, easier to prioritise, and more personal, particularly when asking for help or interacting with tutors.
We did...
Created prompts and templates for tutors to use to support students in difficult circumstances – helping them to respond personally and compassionately
Posted on:
You said...
Tutors should communicate more consistently and proactively check in.
We did...
Created prompts and templates for tutors to proactively check in with students who have missed a TMA deadline and give clear actionable advice.
Posted on:
You said...
Reduce the number of unsolicited calls.
We did...
Shifted to using email with a link to book a phone call if desired, where previously we would have attempted to call you directly.
Posted on:
You said...
You would like personal perspectives and different viewpoints to be valued more in assignments.
We did...
We reviewed assessment guidance and created space for personal reflection and diverse viewpoints where appropriate.
Posted on:
You said...
Personal tutors are useful for help in choosing modules, guiding students to events and activities relevant to their qualification, providing continuity and support during the lull between modules.
We did...
We ran a personal tutor project supporting students on specific qualifications. We will continue this provision, and are exploring whether this can be expanded.
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