You Said, We Did

How your voice has made a difference

Accessibility statement

This page provides an opportunity to see the valuable feedback received from students across a wide range of communication channels, and to see what the OU has done in response.

Please note this video is now a couple of years old so some people no longer have the same title. The current Students Association leadership can be seen on their website.

Choose a topic from the drop-down list below to see how students can have an impact on their university experience and be empowered to help shape the University. Next time you are asked to give your opinion, you know that the OU is taking this feedback seriously and will respond.

Select a topic

You said...
What your priorities are for Student Support.

We did...
We used your feedback to help shape the future of student support.
Read more Student Consultations
Posted on: 01-Oct-17

You said...
How the process of obtaining references from the Open University could be improved.

We did...
We used your feedback to help make a number of recommendations for consideration by University management.
Read more Student Consultations
Posted on: 01-Oct-17

You said...
You can't always find your way around the library website.

We did...
We are working with the student panel to improve the library website navigation.
Library
Posted on: 01-Mar-17

You said...
You couldn't navigate the 'Selected resources for your study' easily.

We did...
We have included drop-down lists of databases, journals and ebooks under the subject headings.
Library
Posted on: 01-Mar-17

You said...
You do not always notice the Library Student Panel email updates.

We did...
We are using a much more visual, interactive tool to communicate with you.
Library
Posted on: 01-Mar-17

You said...
You would like an introduction to the library earlier in your studies.

We did...
We are talking to colleagues across the University to see how we can introduce the online library earlier in your study journey.
Library
Posted on: 01-Mar-17

You said...
It wasn't easy to find what you need on the 'Services for you section'.

We did...
We have updated the style of the 'Services for students' page to make it easier to find what you need.
Library
Posted on: 01-Mar-17

You said...
You prefer to contact the helpdesk using the 'Chat to a Librarian' webchat service.

We did...
We've made this more prominent on each page of the Library website.
Library
Posted on: 01-Mar-17

You said...
Library Services should be more visible on StudentHome.

We did...
A 'Library' link now appears as a header on StudentHome and the VLE.
Library
Posted on: 01-Mar-17

You said...
You want to be able to save your searches.

We did...
We introduced a 'bookshelf' option for Library Search.
Library
Posted on: 01-Mar-17