You Said, We Did
How your voice has made a difference
This page provides an opportunity to see the valuable feedback received from students across a wide range of communication channels, and to see what the OU has done in response.
Please note this video is now a couple of years old so some people no longer have the same title. The current Students Association leadership can be seen on their website.
Choose a topic from the drop-down list below to see how students can have an impact on their university experience and be empowered to help shape the University. Next time you are asked to give your opinion, you know that the OU is taking this feedback seriously and will respond.
You said...
Some students have found the Fast Track MBA workload un-manageable and support inadequate.
We did...
We now telephone all students who register on the Fast Track MBA so that they are clear on the demands and expectations. We have also provided additional opportunities for face-to-face events. A short review of the programme has been undertaken and findings are informing support from Student Experience Managers.
Business Postgraduate
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You said...
There is sometimes inconsistency and variability of tutor support.
We did...
We are always looking to improve our engagement with Associate Lecturers (ALs) which helps support best practice. The Faculty AL Development Group is looking to increase its impact. Currently we are refreshing our approach to tutorial monitoring. Tutor Career Development and Staff Appraisals (CDSAs) are focusing more on promptly addressing any performance concerns. However, if any students do have concerns about the support being provided which they are unable to resolve directly with their tutor, we advise them to contact their Student Support Team for additional advice and guidance and escalation as appropriate.
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You said...
You wanted a greater voice in how decisions were made about the Undergraduate (UG) Business Programme and to find out how your feedback is used.
We did...
We are proud to have three student representatives working with the UG Business Programme to represent student views on committees and strategic groups. We have three UG Business Board of Studies representatives, who also take turns attending Student Support Team strategic and operational meetings. Together with the student representatives on the Faculty’s Teaching Committee, these students serve a crucial role in ensuring that student views are heard and addressed. We hope to enhance this work in the coming year and to identify more ways for students to participate in our UG Business academic community.
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You said...
The way modules are assessed is too complicated.
We did...
We introduced simpler assessment strategies where possible, allowing you to more easily monitor your marks in order to enable you to keep an eye on your final module result.
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You said...
That your experience of studying Law with the OU was an enjoyable experience and that you appreciated the knowledgeable and supportive tutors.
We did...
We note that the vast majority of you enjoy studying Law with us. We continue to be proactive to try and ensure that such a positive experience is not just maintained but is also enhanced.
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You said...
You wanted more face to face tutorials and were disappointed with the manuals especially with the number of errors they contained.
We did...
We strive to provide as many, timely and local face to face tutorials as we can with the budget we are allocated.
We discussed and continue to discuss the quality of manuals with our partner, the University of Law, who write the manuals. We regularly monitor the performance of the University of Law against a number of Key Performance Indicators designed to minimise errors and ensure timely responses to academic queries.
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You said...
You hope for more assistance and support as you prepared for assignments and examinations.
We did...
In response to your comments we have provided additional support sessions at Level 2 on preparing for assignments and revision. As a result more of you succeeded in your Level 2 studies. We are planning similar provision for Level 3 modules from October 2017.
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You said...
Ability to complete degree in 3 years (full time) when completing through the Open University.
We did...
We know that our students want more flexible options in planning their studies, including increasing the intensity of their studies. This year, the programme will be looking at how we can provide more study intensity flexibility for students, including reviewing the study order of modules within qualification stages and offering.
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You said...
Needs to be other forms of communication with other students and tutors instead of just forums.
We did...
This year we offered an induction day for new students starting in October 2016. Students across all UG Business and UG Law qualifications were able to chat together and hear from students, alumni, tutors, faculty and entrepreneurs. We hope to expand the opportunities for students to talk with one another and UG Business tutors through similar events and student consultative forums.
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You said...
That the reading material for your modules was extremely informative & helpful.
We did...
We note that that vast majority of you enjoy studying Law with us. We continue to be proactive to try and ensure that such a positive experience is not just maintained but is also enhanced.
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