You Said, We Did
How your voice has made a difference
This page provides an opportunity to see the valuable feedback received from students across a wide range of communication channels, and to see what the OU has done in response.
Please note this video is now a couple of years old so some people no longer have the same title. The current Students Association leadership can be seen on their website.
Choose a topic from the drop-down list below to see how students can have an impact on their university experience and be empowered to help shape the University. Next time you are asked to give your opinion, you know that the OU is taking this feedback seriously and will respond.
You said...
You said it wasn’t clear how your feedback is used.
We did...
Your feedback is heard by a number of people working in the University. We receive feedback through our Student Support Team, as well as through your tutors and also the student satisfaction surveys you complete, and all of this is fed back to individual modules, tutors and the programme team through our Student Experience Managers and module teams. This feedback has resulted in improvements to modules and feeds into staff development and programme changes. For example, student feedback about the limit of choices in Level 1 resulted in the opening up of options for students studying Level 1 specialisms in our business management qualifications.
Business Undergraduate
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You said...
You said you wanted to have fewer assessment clashes.
We did...
We understand that many students want to study more than 60 credits per year, and this means that module schedules need to be better aligned to reduce assessment clashes. As a priority action this year, we are already mapping assessments across our qualifications in order to adjust timings and provide clearer advice and guidance to students calling into our Student Support Team. When planning assessment for new modules, we look across the qualification to identify any potential conflicts. We’re also considering any impacts on students who want to study full time.
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You said...
You valued tutorials on modules and requested that they be arranged for modules in the postgraduate computing qualifications where tutorials are not currently part of the module.
We did...
We have set up a working group to examine how tutorials could be introduced on those postgraduate computing modules that currently do not have tutorials. The working group is looking at different models for how tutorials could be structured within modules and what would be most beneficial to students.
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You said...
We recently introduced degree designations such as BSc Computing & IT (Software) into Q62, the Computing & IT degree. Students who were already registered on Q62 could transfer into a designated route through the qualification, subject to having studied an appropriate set of modules. You said that the allowable combinations of modules was too restrictive and that there were some combinations of modules that we had not considered.
We did...
We reviewed the Q62 qualification structure and learning outcomes again. We were able to relax some of the restrictions on prior study, which meant that more students could transfer into the new designated routes through Q62.
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You said...
You found the rules and procedures surrounding transferring to the designated routes through the Q62 Computing & IT degree confusing.
We did...
When we reviewed the Q62 qualification structure to see if we could be more flexible over the modules that could contribute towards each degree designation, we rewrote all the advice and guidance with the intention of simplifying and clarifying the process of transferring your registration to a designated route.
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You said...
You wanted more information, earlier, on any changes that may be made to modules and qualifications. This would enable you to plan better your studies.
We did...
We have been posting information on the Study website on our future plans as and when it becomes available. We intend to continue to use the Study website for publicising information on our modules and qualifications, in advance of it being made available through Study at the OU and the prospectus.
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You said...
Some of you weren’t aware of the subject specific induction materials we provided.
We did...
We made sure that you all have access to the induction timeline (visible from student home) and communicated more efficiently by posting reminders for activities on subject websites.
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You said...
Webinars were particularly useful in the induction package we provided
We did...
We will continue to deliver Webinars and provide recorded versions.
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You said...
It would be useful to highlight relevant OU resources available to students during the induction.
We did...
We are working on this and will make resources available via the induction timeline and subject websites.
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You said...
It would be good for all students to be aware of and make good use of the wide variety of OU support (particularly tutors, tutorials and study guides).
We did...
We produced a new Welcome Guide to highlight and signpost to all the OU support available. We posted this new booklet on all the subject websites so that all students could access it.
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