You Said, We Did
How your voice has made a difference
This page provides an opportunity to see the valuable feedback received from students across a wide range of communication channels, and to see what the OU has done in response.
Please note this video is now a couple of years old so some people no longer have the same title. The current Students Association leadership can be seen on their website.
Choose a topic from the drop-down list below to see how students can have an impact on their university experience and be empowered to help shape the University. Next time you are asked to give your opinion, you know that the OU is taking this feedback seriously and will respond.
You said...
Some of the menu headings on our website weren’t quite clear.
We did...
We will be improving the menu headers and making sure pages are easier to find.
Library
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You said...
Do not overload the Student Charter. There are benefits to a ‘quick and simple’ approach. Improving principle statement by reducing them and making them less wordy.
We did...
The new Student Charter has significantly reduced in length and the principles are now included in the introduction with a smaller number of values, which are no longer divided up and therefore hopefully clearer and easier to interpret.
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You said...
It is important to ensure that the Student Charter is fully adopted and not just something to which lip service is given.
We did...
Our aim is to ensure that the Student Charter is a living and breathing document and this is an integral aspect of the both the communication and implementation plan.
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You said...
The Student Charter is considered an important document, one that promotes the values and behaviours expected from those part of the OU community.
We did...
A new set of values have been developed for the Student Charter based on your feedback, which articulate the behaviours we should all aspire to.
Posted on:
You said...
Promote in meaningful ways to maximise it being read and appreciated by all staff and students including events such as Freshers.
We did...
There will be a variety of promotional methods used including a session scheduled within Freshers week on Student Hub Live.
Posted on:
You said...
The name ‘Student Charter’ leaves out staff; it is about the whole OU Community.
We did...
We had several discussions amongst the students and staff who made up the Review group but decided that we wanted to ensure that students were clear that the Student Charter really was relevant to their experience and therefore the ‘Student Charter’ remains but to address the point in relation to staff there is now a subtitle.
Student Charter: How our community works
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You said...
Recognition of the ‘we’ statements to ensure aspirations for inclusiveness are a strong message for expectations of all involved with the OU – student and staff responsibilities.
We did...
Communicating the Student Charter and its relevance to all members of the OU community is a key aspect recognised within the communications plan.
Posted on:
You said...
Restore the dedicated Student Charter website. A lot of other universities give prominence to their charters through a Student Charter website.
We did...
The new Student Charter will have a dedicated web page and introductory video.
Posted on:
You said...
The Student Charter should link to policies and procedures and provide useful signposts to areas such as Student Support. This should be done without losing the impact of the Student Charter as a standalone document.
We did...
The Student Charter web page will link to a variety of other student policies through helpful links and signposting.
Posted on:
You said...
Awareness of the Student Charter needs to be improved and its accessibility made easier through better visibility and further routes of delivery.
We did...
We are planning a series of communications to ensure that the Student Charter is given much greater emphasis for both students and staff.
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