You Said, We Did
How your voice has made a difference
This page provides an opportunity to see the valuable feedback received from students across a wide range of communication channels, and to see what the OU has done in response.
Please note this video is now a couple of years old so some people no longer have the same title. The current Students Association leadership can be seen on their website.
Choose a topic from the drop-down list below to see how students can have an impact on their university experience and be empowered to help shape the University. Next time you are asked to give your opinion, you know that the OU is taking this feedback seriously and will respond.
You said...
The name ‘Student Charter’ leaves out staff; it is about the whole OU Community.
We did...
We had several discussions amongst the students and staff who made up the Review group but decided that we wanted to ensure that students were clear that the Student Charter really was relevant to their experience and therefore the ‘Student Charter’ remains but to address the point in relation to staff there is now a subtitle.
Student Charter: How our community works
Student Charter
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You said...
Recognition of the ‘we’ statements to ensure aspirations for inclusiveness are a strong message for expectations of all involved with the OU – student and staff responsibilities.
We did...
Communicating the Student Charter and its relevance to all members of the OU community is a key aspect recognised within the communications plan.
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You said...
Restore the dedicated Student Charter website. A lot of other universities give prominence to their charters through a Student Charter website.
We did...
The new Student Charter will have a dedicated web page and introductory video.
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You said...
The Student Charter should link to policies and procedures and provide useful signposts to areas such as Student Support. This should be done without losing the impact of the Student Charter as a standalone document.
We did...
The Student Charter web page will link to a variety of other student policies through helpful links and signposting.
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You said...
Awareness of the Student Charter needs to be improved and its accessibility made easier through better visibility and further routes of delivery.
We did...
We are planning a series of communications to ensure that the Student Charter is given much greater emphasis for both students and staff.
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You said...
Student retention and completion - Law Undergraduate. The impact on student motivation of poor marks or failing a TMA was noted as a key reason for wanting to give up. Students wanted to feel more supported by their tutor when poor marks were given.
We did...
On earlier modules there are set times for tutors to ensure that they contact all students in their group. As we move through study, however, students are encouraged to become more independent and proactive in their learning. Many tutors may, therefore, expect students wishing to receive additional feedback to contact them by phone, email or on the TGF. We will, therefore, encourage tutors to proactively contact students who have received a low mark, and/or refer the student to SST.
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You said...
Student retention and completion - Law Undergraduate There is a lack of detail in feedback being a problem and it is hard to understand what was wrong or how to improve.
We did...
Students can contact their tutor for additional feedback, or to set up a call to discuss the feedback supplied with their tutor. If a student does not feel able to approach the tutor, they can contact the SST. We will remind the Associate Lecturers of the need to ensure that their comments make it clear to students how they can improve.
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You said...
Student retention and completion - Law Undergraduate Adobe Connect is not always great and tutors could benefit from further training in its use.
We did...
We are developing additional training for tutors and considering a Champion tutor on each module to advise other tutors on the use of Adobe Connect.
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You said...
Student retention and completion - Business Undergraduate.
Would like more options to start more modules given the current climate.
We did...
The university is looking at this at the moment and within the Faculty of Business and Law we will identify opportunities for multiple module start dates where appropriate.
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You said...
Student retention and completion - Business Undergraduate. Build a data bank of case studies from consenting students of their challenge experiences and how they got over hurdles would be helpful.
We did...
This is an interesting point so thank you. We will need to consider how this could be achieved. We are currently making some videos for students by students and we will share these once they are ready.
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