You Said, We Did
How your voice has made a difference
This page provides an opportunity to see the valuable feedback received from students across a wide range of communication channels, and to see what the OU has done in response.
Choose a topic from the drop-down list below to see how students can have an impact on their university experience and be empowered to help shape the University. Next time you are asked to give your opinion, you know that the OU is taking this feedback seriously and will respond.
You said...
You were not sure about the function and use of assessment criteria and that both, assessment task briefings and criteria is confusing.
We did...
A few module teams have made the screencast films to explain how to make use of assessment criteria and other teams included this explanation in their online induction programmes.
Languages and Applied Linguistics
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You said...
You were flexible about online training run-times.
We did...
We’ve tailored our library training sessions to allow for more in-depth teaching on trickier topics as well as short sessions for quick introductions.
Library
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You said...
You wanted more training on digital skills.
We did...
We added new ‘digital capabilities’ topics added to expand our programme.
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You said...
The Library needed to do more promotion of our fabulous library training sessions.
We did...
We ramped up promotion of our live and recorded library training through social media, which has increased attendance and views
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You said...
Some of the menu headings on our website weren’t quite clear.
We did...
We will be improving the menu headers and making sure pages are easier to find.
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You said...
Do not overload the Student Charter. There are benefits to a ‘quick and simple’ approach. Improving principle statement by reducing them and making them less wordy.
We did...
The new Student Charter has significantly reduced in length and the principles are now included in the introduction with a smaller number of values, which are no longer divided up and therefore hopefully clearer and easier to interpret.
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You said...
It is important to ensure that the Student Charter is fully adopted and not just something to which lip service is given.
We did...
Our aim is to ensure that the Student Charter is a living and breathing document and this is an integral aspect of the both the communication and implementation plan.
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You said...
The Student Charter is considered an important document, one that promotes the values and behaviours expected from those part of the OU community.
We did...
A new set of values have been developed for the Student Charter based on your feedback, which articulate the behaviours we should all aspire to.
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You said...
Promote in meaningful ways to maximise it being read and appreciated by all staff and students including events such as Freshers.
We did...
There will be a variety of promotional methods used including a session scheduled within Freshers week on Student Hub Live.
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You said...
The name ‘Student Charter’ leaves out staff; it is about the whole OU Community.
We did...
We had several discussions amongst the students and staff who made up the Review group but decided that we wanted to ensure that students were clear that the Student Charter really was relevant to their experience and therefore the ‘Student Charter’ remains but to address the point in relation to staff there is now a subtitle.
Student Charter: How our community works
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