You Said, We Did
How your voice has made a difference
This page provides an opportunity to see the valuable feedback received from students across a wide range of communication channels, and to see what the OU has done in response.
Please note this video is now a couple of years old so some people no longer have the same title. The current Students Association leadership can be seen on their website.
Choose a topic from the drop-down list below to see how students can have an impact on their university experience and be empowered to help shape the University. Next time you are asked to give your opinion, you know that the OU is taking this feedback seriously and will respond.
You said...
You said you wanted Wi-Fi when visiting other University Libraries
We did...
We introduced Eduroam Wi-Fi available to OU students visiting any SCONUL University.
Library
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You said...
You said you’d like to listen to podcasts on your commute.
We did...
We debuted Completely Shelfless, a new podcast series we are trialing covering topics like accessibility, archives, and ebooks.
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You said...
You would like an introduction to the library earlier in your studies.
We did...
We developed the ‘Being an OU Student’ free course, which includes an introduction to the library.
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You said...
The website is a bit outdated and difficult to navigate.
We did...
We moved the Careers website to the Help Centre on StudentHome in 2017 and redesigned and reorganised the content. In the next phase in 2018 we will create a more navigable, integrated user experience, and this is already underway following recent student usability testing.
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You said...
It would be useful to have ways of getting careers questions answered more quickly.
We did...
In 2017/2018 we have invested in an expanded team and a new system of processing one-to-one guidance requests. We have halved the average response time for in-depth queries and introduced a much wider range of fast-response services such as live chats and quick query forums.
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You said...
The personal touch of speaking to someone skilled in the job was ‘the best’.
We did...
Starting in 2017, we provide regular opportunities to connect with employers and industry specialists via live online events and with alumni via forums and The Open University Careers Network (TOUCaN) on LinkedIn.
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You said...
A summary should be published alongside the recording so students could tell if a webinar was worth watching and transcripts should be provided.
We did...
We now post a summary of the webinar session in addition to transcripts, which have been provided for most webinar recordings since 2016/2017. In 2018 we began trialling video trailers for webinars which summarise the content.
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You said...
It would be useful to have a schedule advertised in advance that students could plan for.
We did...
We have been working on strengthening our communications and marketing since the expansion in October 2017. We now publish a schedule of upcoming events on StudentHome, in the monthly Jobs and Employability Bulletin for JobZone subscribers, our own social media channels and in various student-facing publications.
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You said...
There is not enough content aimed at career changers, as opposed to students entering the job market for the first time.
We did...
We now provide a range of resources, tools and advice relevant to the needs of career starters, career changers and career developers.
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You said...
We aren’t sure of the value of LinkedIn and it needs more explaining.
We did...
Starting in 2018, we run regular live workshops for beginner and advanced LinkedIn users and have produced a downloadable guide to help you get the most out of the service.
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